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Privacy policy

Privacy Policy for Script Sell Shop Ltd

Effective Date: [21/08/2009]

Company Name: Script Sell Shop Ltd
Website: scriptsellshop.com
Business Type: Digital Script, Software, Web Application, Plugin, Theme, and Source Code Sales Platform

1. Introduction

Welcome to Script Sell Shop Ltd. Since 2006, we have been working with digital products, custom scripts, software solutions, web applications, plugins, themes, and source-code-based products. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit our website, create an account, purchase our digital products, contact our support team, or use any service provided by Script Sell Shop Ltd.

By accessing or using our website, purchasing any item, creating an account, submitting any information, or communicating with us, you agree to the terms described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website, services, or products.

This Privacy Policy is designed to be transparent and professional so that our customers clearly understand what information we collect and how that information is used. We respect your privacy and are committed to protecting your personal information in a responsible manner.

2. Scope of This Privacy Policy

This Privacy Policy applies to all visitors, users, customers, buyers, members, vendors, support request submitters, and any person who interacts with Script Sell Shop Ltd through our website, digital platform, email, support system, payment system, or any connected service.

This Privacy Policy applies to information collected through:

  • Our website and user dashboard;
  • Account registration and login forms;
  • Product purchase and checkout process;
  • Support tickets, contact forms, and email communications;
  • Download and license activation systems;
  • Payment verification and transaction records;
  • Analytics, cookies, security logs, and fraud prevention tools.

3. Information We Collect

We may collect different types of information depending on how you use our website and services.

3.1 Personal Information

When you register, purchase a product, contact support, or communicate with us, we may collect personal information such as:

  • Full name;
  • Email address;
  • Phone number, if provided;
  • Billing information;
  • Country, city, or general location information;
  • Account username and profile information;
  • Any information you submit through forms, support tickets, or email.

3.2 Account Information

If you create an account on Script Sell Shop Ltd, we may store your account-related information, including your username, email address, password in encrypted form, purchase history, download history, license records, support requests, and account activity.

3.3 Payment and Transaction Information

When you purchase any product from Script Sell Shop Ltd, we may collect and process transaction-related information such as order ID, payment method, payment status, transaction reference, invoice details, purchase date, purchased item, and payment verification information.

We do not intentionally store full card numbers, banking passwords, mobile banking PINs, or sensitive payment credentials on our website. Payment processing may be handled by third-party payment gateways, banks, mobile financial service providers, or payment processors. Their own privacy policies and security terms may also apply.

3.4 Technical Information

When you visit our website, we may automatically collect technical information, including:

  • IP address;
  • Browser type and version;
  • Device type and operating system;
  • Pages visited and time spent on pages;
  • Login time and activity logs;
  • Download attempts and license activation logs;
  • Referral source and general usage behavior;
  • Security, error, and server logs.

3.5 Support and Communication Data

If you contact us through email, contact form, ticket system, live chat, WhatsApp, or any other support channel, we may collect your message, attachments, screenshots, website URL, server information, product name, order number, and any other information necessary to provide support.

4. How We Use Your Information

Script Sell Shop Ltd may use your information for the following purposes:

  • To create, manage, and secure your user account;
  • To process orders, payments, invoices, and product delivery;
  • To provide access to purchased digital items;
  • To manage license keys, download links, and product updates;
  • To provide customer support and technical assistance;
  • To verify payments and prevent fraudulent transactions;
  • To improve our website, products, services, and user experience;
  • To send important account, order, support, and security notifications;
  • To enforce our Terms and Conditions, License Agreement, Refund Policy, and other policies;
  • To protect our intellectual property, software, scripts, and digital assets;
  • To detect abuse, piracy, unauthorized sharing, license misuse, or illegal activities;
  • To comply with legal, regulatory, accounting, or security obligations.

5. Digital Product Purchase and Policy Agreement

Script Sell Shop Ltd sells digital products, including scripts, software, plugins, themes, applications, source code, and related digital files. When you purchase any item from our website, you acknowledge that you are purchasing a digital product and that your purchase may be subject to our Terms and Conditions, License Agreement, Refund Policy, Support Policy, and Product Description.

You agree that before purchasing any item, it is your responsibility to carefully read the product title, product description, features, requirements, demo information, compatibility details, included files, support terms, and any other information provided on the product page.

Any product will be delivered according to the information provided in the product description. The customer must follow the description, requirements, license terms, and usage limitations mentioned on the product page. If a feature, service, customization, installation, update, or support option is not clearly mentioned in the product description, it should not be assumed as included.

6. Non-Refundable Digital Products Notice

Because our products are digital items, downloadable files, scripts, software, source code, or license-based products, all purchases may be considered non-refundable after successful payment, delivery, download access, license activation, or account access, unless otherwise required by applicable law or specifically stated by Script Sell Shop Ltd in writing.

Customers are strongly advised to read the full product description, requirements, demo, documentation, compatibility information, and policy pages before placing an order. Once a digital product is delivered or download access is provided, the product cannot be returned like a physical item.

Refund-related matters are governed by our Refund Policy. This Privacy Policy does not replace our Refund Policy, Terms and Conditions, License Agreement, or Support Policy.

7. How We Protect Your Information

We take reasonable administrative, technical, and security measures to protect your personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

These measures may include:

  • Encrypted password storage;
  • Secure server and hosting environment;
  • Access control for admin and staff accounts;
  • Monitoring of suspicious login and download activity;
  • Fraud prevention and security logging;
  • Regular review of website security settings;
  • Limited access to customer data based on business necessity.

However, no internet-based platform, server, database, or digital transmission method can be guaranteed to be 100% secure. Therefore, while we make reasonable efforts to protect your data, we cannot guarantee absolute security of any information transmitted to or stored on our website.

8. Cookies and Tracking Technologies

Script Sell Shop Ltd may use cookies, session storage, browser storage, analytics tools, and similar technologies to improve website functionality, remember user preferences, keep users logged in, analyze website traffic, secure user sessions, and prevent fraud or abuse.

Cookies may be used for:

  • Login and account session management;
  • Shopping cart and checkout functionality;
  • Website performance and analytics;
  • Security and fraud prevention;
  • Remembering user preferences;
  • Improving product recommendations and user experience.

You may disable cookies through your browser settings. However, disabling cookies may affect website functionality, login access, checkout, downloads, license activation, and other important features.

9. Third-Party Services

We may use trusted third-party services to operate our website and business. These services may include hosting providers, payment gateways, email service providers, analytics tools, security tools, cloud storage, customer support systems, and communication platforms.

Third-party providers may process certain information only as necessary to provide their services. We do not control the privacy practices of third-party websites or service providers, and their own privacy policies may apply.

Examples of third-party services may include:

  • Payment gateways and mobile financial service providers;
  • Email delivery services;
  • Hosting and server providers;
  • Analytics and traffic measurement tools;
  • Security and fraud prevention tools;
  • Support ticket or communication systems.

10. Sharing of Information

Script Sell Shop Ltd does not sell your personal information to third parties. We may share limited information only when necessary for legitimate business, legal, security, or operational purposes.

We may share information in the following situations:

  • With payment processors to verify and complete transactions;
  • With hosting, email, analytics, or technical service providers;
  • With our authorized team members for support, billing, and account management;
  • When required by law, court order, legal process, or government authority;
  • To prevent fraud, piracy, abuse, unauthorized distribution, or security threats;
  • To protect the rights, property, and safety of Script Sell Shop Ltd, our users, and the public.

11. License, Download, and Anti-Piracy Monitoring

Because we sell digital scripts, software, and source-code-based products, we may monitor license usage, download activity, domain activation, IP logs, account access, and suspicious behavior to protect our products from piracy, unauthorized sharing, resale, cracking, nulled distribution, or abuse.

We may use collected technical data to:

  • Verify valid purchase and license usage;
  • Detect multiple unauthorized activations;
  • Prevent illegal sharing or resale of our products;
  • Stop unauthorized download attempts;
  • Investigate chargeback fraud, account abuse, or policy violations;
  • Protect our intellectual property and business interests.

Unauthorized distribution, resale, license sharing, cracking, nulled version creation, or public sharing of our scripts, software, or source code may result in account suspension, license termination, support cancellation, legal action, or other remedies available under applicable law and our policies.

12. Data Retention

We may retain your information for as long as necessary to provide our services, maintain purchase records, comply with legal obligations, prevent fraud, resolve disputes, provide support, enforce our policies, and protect our business.

Purchase records, invoices, license records, support history, payment verification data, and security logs may be kept for a reasonable period for business, accounting, tax, legal, security, and anti-piracy purposes.

If you request account deletion, we may delete or anonymize certain personal information where possible. However, we may retain information that is necessary for legal compliance, transaction records, fraud prevention, dispute resolution, license enforcement, or business recordkeeping.

13. Your Rights and Choices

Depending on applicable laws and our internal policies, you may request to:

  • Access the personal information we hold about you;
  • Correct inaccurate or incomplete information;
  • Update your account information;
  • Request deletion of certain personal information;
  • Withdraw consent where processing is based on consent;
  • Request information about how your data is used;
  • Close your user account, subject to applicable restrictions.

To make a privacy-related request, you may contact us using the contact information provided at the end of this Privacy Policy. We may need to verify your identity before processing your request.

14. Email Communications

We may send you emails related to your account, purchases, invoices, download access, license information, support tickets, product updates, security notices, policy changes, and important service announcements.

We may also send promotional emails, offers, or product updates if you have subscribed or if permitted by applicable rules. You may unsubscribe from promotional communications where an unsubscribe option is available. However, important transactional, legal, security, and account-related emails may still be sent when necessary.

15. Children’s Privacy

Script Sell Shop Ltd does not knowingly collect personal information from children under the age required by applicable law. Our website and digital products are intended for users who can legally enter into a purchase, license, or service agreement.

If we become aware that we have collected information from a child without proper consent, we may take steps to delete such information from our records.

16. International Users

Script Sell Shop Ltd may serve customers from different countries. By using our website or purchasing our products, you understand that your information may be processed, stored, or transferred through servers, service providers, or systems located in Bangladesh or other countries where our service providers operate.

Data protection laws may vary from country to country. We will make reasonable efforts to handle your information responsibly and in accordance with this Privacy Policy.

17. Data Accuracy and Customer Responsibility

You are responsible for providing accurate, complete, and up-to-date information when creating an account, placing an order, requesting support, or submitting any form on our website.

Script Sell Shop Ltd will not be responsible for issues caused by incorrect email address, wrong billing information, inaccurate domain information, incorrect server details, missing order information, or false information submitted by the customer.

18. Server Access and Installation Support

If you request installation, configuration, or technical support and voluntarily provide server, hosting, cPanel, FTP, database, admin panel, or website access, we will use such access only for the purpose of providing the requested service.

Customers are responsible for changing passwords, revoking temporary access, creating backups, and securing their hosting or server after support work is completed. Script Sell Shop Ltd is not responsible for any loss caused by weak passwords, shared credentials, third-party hosting problems, unauthorized access, or customer-side security failure.

19. Product Description and Customer Decision

All customers must carefully review the product description before purchasing. The description, features list, demo, screenshots, documentation, requirements, compatibility notes, and included files define what is provided with the product.

If any specific feature, customization, installation service, update, support, integration, or third-party service is not clearly mentioned in the product description, it should not be considered included with the product. Customers purchase products based on the information available on the product page at the time of purchase.

20. Limitation of Privacy Responsibility

We take reasonable steps to protect information collected through our website. However, we are not responsible for privacy or security issues caused by:

  • Customer negligence;
  • Sharing account password or license information with others;
  • Using nulled, cracked, modified, or unauthorized versions of scripts;
  • Installing products on insecure hosting or compromised servers;
  • Third-party payment gateways, hosting providers, APIs, or external platforms;
  • Browser, device, malware, or network security problems on the customer’s side;
  • Customer modifications to source code or database settings;
  • Unauthorized access caused by weak passwords or shared credentials.

21. Legal Compliance

We may process, retain, or disclose information where necessary to comply with applicable laws, legal obligations, regulatory requirements, court orders, government requests, tax requirements, accounting rules, fraud investigations, intellectual property protection, or enforcement of our legal rights.

We may also use information to investigate violations of our Terms and Conditions, License Agreement, Refund Policy, Support Policy, anti-piracy rules, or any other applicable policy of Script Sell Shop Ltd.

22. Business Transfer

If Script Sell Shop Ltd is involved in a merger, acquisition, restructuring, sale of assets, partnership, investment, ownership transfer, or business transition, user information may be transferred as part of that transaction, subject to reasonable privacy protection and applicable legal requirements.

23. Changes to This Privacy Policy

Script Sell Shop Ltd may update, modify, or replace this Privacy Policy at any time. Changes may be made to reflect updates in our business, website features, legal requirements, payment systems, support process, security practices, or product delivery methods.

When we update this Privacy Policy, we may revise the effective date at the top of this page. Continued use of our website, account, services, or products after any update means you accept the revised Privacy Policy.

24. Related Policies

This Privacy Policy should be read together with our other policies, including but not limited to:

  • Terms and Conditions;
  • License Agreement;
  • Refund Policy;
  • Support Policy;
  • Delivery Policy;
  • Payment Policy;
  • Copyright Policy;
  • Anti-Piracy Policy.

If there is any conflict between this Privacy Policy and a more specific policy, the more specific policy may apply to that particular issue.

25. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or how we handle your information, you may contact us at:

Script Sell Shop Ltd
Website: scriptsellshop.com
Email: [email protected]
Privacy Contact: [email protected]

We will try to respond to privacy-related requests within a reasonable time, depending on the nature of the request, verification requirements, and applicable law.

26. Final Statement

By using Script Sell Shop Ltd, creating an account, purchasing any digital product, downloading any item, activating any license, or contacting our support team, you confirm that you have read, understood, and agreed to this Privacy Policy.

Your privacy is important to us, and we are committed to maintaining a secure, transparent, and professional digital product platform for all customers.

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